Gmail and Other Android Apps Crash on Phones: Here’s Google’s Simple Solution


Many people have reported issues with the Gmail app on Android.

James Martin / CNET

Google says it fixed an issue that was causing Gmail and other Android apps to crash for some people on Monday. The problem apparently stemmed from a bug in a previous version of Android System WebView, a system component that allows Android apps to display web content.

To fix the problem, the tech giant said people should head to Google Play to update Android System WebView and Google Chrome.

Here are the steps described by Google:

1. Go to the Play Store app
2. Search for Android System WebView
3. Select the “Update” option
4. Repeat these steps for Google Chrome

Problems with Gmail and other Android apps began to appear on Monday afternoon and lasted for about seven hours, according to Google’s status dashboard for Gmail. Many people have turned to Twitter and Reddit to report crashes for Android apps, including owners of Samsung and Pixel phones.

See also: 7 Hidden Gmail Features That Could Even Help You Get To Zero Inbox

“We apologize for the inconvenience caused and thank you for your patience and continued support,” Google said in the latest update to its Gmail status dashboard. “Rest assured that system reliability is a top priority at Google and that we are making continuous improvements to improve our systems.”

While Google was fixing the problem, some people found that uninstalling the buggy version of WebView provided a temporary solution. Samsung Support Account on Twitter even suggested that people take this step.

If you used this workaround while waiting for Google to fix the problem, you need to reinstall WebView to restore full functionality to your phone, as well as to update Chrome. It is important to keep the applications up to date for get the latest security patches.